At Nutribliss Supplements, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:
Return Policy
We accept returns for a refund of your purchase price (excluding original shipping and handling costs) under these conditions:
✅ Return Timeframe: The return request must be made within 14 days of shipment.
✅ Condition of Product: The product must be returned in its original, unused, unopened condition, with the seal intact.
Important:
Due to the consumable nature of our supplements, we cannot accept returns of any products that have been opened, used, or have a broken seal. This policy is in place for health and safety reasons.
How to Request a Return/Refund
1️⃣ Contact Us: Within 14 days of receiving your order, reach out via phone or WhatsApp at +254 795 742 834 or through our contact page.
2️⃣ Return Instructions: We will provide you with instructions on where to ship or deliver the returned product.
3️⃣ Refund Processing: Once we receive and inspect the returned item, we will issue a refund (excluding shipping costs) to your original payment method.
Non-Returnable Items
🔹 Opened, used, or damaged products.
🔹 Products returned after 14 days.
🔹 Items not purchased directly from Nutribliss Supplements.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including shipping costs, at no extra charge.
Contact Us
📍 Physical Address:
Hakati Business Centre
Reli Co-op House
1st Floor, Shop F25
Nairobi, Kenya
📧 Email: contact@nutribliss-supplements.co.ke
📞 Phone/WhatsApp: +254 795 742 834